GOMOUNT™ Support
How can we
help?
Track an order, check our policies, or reach a real person on the team.
Quick help
Still need help?
Email support@gomountcase.com. If it's about an order, include your order number (like #1001)
Still need help?
What can we help with?
Track your order
The fastest way is our tracker. Have your tracking number from the shipping email ready.
Tip: carriers can take 24–48 hours to show the first scan.
Change or cancel an order
Email us right away. If it hasn't shipped yet, we'll do our best to update it. Include:
- Your order number
- What you'd like changed (address, item, or cancel)
Return or exchange
Check our policy for timeframes, then email us to get started. Include:
- Your order number
- Return or exchange (and what for)
- Reason for the return
Damaged or not working
Sorry about that. We'll make it right. To speed things up, include:
- Your order number
- A photo or short video of the issue
- When you noticed it
Product question
Check "The mount" section above first. If your question isn't there, tell us:
- Your phone model and case
- Your vehicle (year, make, model)
Talk to the team
Partnerships, press, bulk orders, or anything else: send it over and a real person will get back to you.
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