Shipping policy
Shipping Policy
We currently ship to addresses within the United States. International shipping is coming soon. Join our email list to be the first to know when we expand.
Processing & delivery times
| Step | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Delivery (United States) | 2–8 business days after shipping |
| Total, order to doorstep | Typically 3–11 business days |
Business days are Monday–Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day. Delivery times are carrier estimates and aren't guaranteed. Weather, peak seasons, and carrier delays can add time.
Shipping rates
Shipping costs, along with any free shipping offers, are shown at checkout before you pay.
Tracking your order
As soon as your order ships, you'll get an email with your tracking number. You can track it anytime on our Track My Order page. Can't find your tracking email? Check your spam or promotions folder, or email us at support@gomountcase.com.
Lost or damaged packages: we've got you
If your package is lost in transit or arrives damaged, it's on us. We'll send a replacement or issue a full refund at no extra cost.
- Lost in transit: If your tracking hasn't updated in 7 business days, or your order hasn't arrived within 10 business days of shipping, email us with your order number and we'll make it right.
- Arrived damaged: Email us within 7 days of delivery with your order number and a photo of the package and product.
- Marked delivered but missing: Check around your door, mailbox, and with neighbors, and allow 24 hours, since carriers sometimes scan early. If it still hasn't turned up, contact us and we'll help you file a claim with the carrier and work with you on a solution.
We're not able to cover orders shipped to an incorrect address entered at checkout. Please double-check your address before placing your order. If you notice a mistake, email us right away and we'll do our best to fix it before it ships.
Shipping delays
If we can't ship your order within the processing time above, we'll email you with an updated ship date and give you the option to cancel for a full refund.
Questions?
Email support@gomountcase.com with your order number and we'll get back to you as soon as we can.