GOMOUNT™ Returns
Returns &
warranty
We want you to love your GOMOUNT™. If something's not right, here's exactly how we'll handle it.
At a glance
| Situation | What we do | Who pays shipping |
|---|---|---|
| Defective, damaged, or wrong item | Free replacement or full refund | We do |
| Exchange (unused item) | Free exchange | We do both ways |
| Changed your mind (unused item) | Refund to original payment | Customer |
| Lost in transit | Free replacement or full refund | We do |
30-day returns
You have 30 days from delivery to request a return. To qualify, your item must be:
- Unused and not installed
- In its original packaging, with all parts
- Accompanied by your order number or proof of purchase
For change-of-mind returns, return shipping is on the customer and original shipping isn't refunded. Use a trackable service, since we can't refund a return we never receive.
Free exchanges
Want something different? Exchanges are free. We'll send a prepaid return label and ship your new item at no cost.
Items must be unused, in original packaging, and requested within 30 days of delivery. Limit one free exchange per order.
Defective, damaged, or wrong item
If your order arrives damaged, has a defect, or isn't what you ordered, it's on us. Email us within 7 days of delivery with your order number and a photo or short video of the issue, and we'll send a free replacement or issue a full refund. You won't pay for shipping either way.
1-year limited warranty
Every GOMOUNT™ is covered against defects in materials and workmanship for 1 year from delivery. If it fails under normal use, we'll repair or replace it free of charge.
Covered
- Defects in materials or workmanship
- Parts that fail under normal use
- Magnets or joints that stop holding as designed
Not covered
- Normal wear and tear, scratches, or cosmetic wear
- Accidents, misuse, modifications, or improper installation
- Adhesive plates once applied, or applied to unsuitable surfaces
- Products bought from unauthorized sellers
Non-returnable items
- Adhesive mounting plates that have been applied. They're single-use and can't be resold.
- Gift cards
- Items marked "Final Sale" at checkout
How to start a return or exchange
Email us
Send your order number to support@gomountcase.com and tell us if it's a return or exchange.
Get instructions
We'll reply with next steps, plus a prepaid label for exchanges and defective items.
Ship it back
Pack it securely in its original packaging and send it our way.
Returns sent without contacting us first can't be accepted.
Refunds
Once your return arrives, we'll inspect it and email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post it. If it's been more than 15 business days since approval, email us and we'll look into it.
FAQ
Can I cancel or change my order?
Email us as soon as possible. If your order hasn't shipped yet, we'll update or cancel it at no charge. Once it ships, our standard return policy applies.
I already stuck the plate on. Can I still return the mount?
Applied plates can't be returned since they're single-use, but you can still return the unused, uninstalled mount within 30 days. If the plate or mount is defective, it's covered under warranty.
How long does a refund take?
We issue approved refunds within 5 business days of receiving your return. Your bank may take another 5–10 business days to show it.
What if my package was lost?
That's on us too. See our Shipping Policy for how lost-package claims work.
Ready to start a return or exchange? Email us your order number and we'll take it from there.
Still need help?
What can we help with?
Track your order
The fastest way is our tracker. Have your tracking number from the shipping email ready.
Tip: carriers can take 24–48 hours to show the first scan.
Change or cancel an order
Email us right away. If it hasn't shipped yet, we'll do our best to update it. Include:
- Your order number
- What you'd like changed (address, item, or cancel)
Return or exchange
Email us your order number to get started. Exchanges are free. Include:
- Your order number
- Return or exchange (and what for)
- Reason for the return
Damaged or not working
Sorry about that. We'll make it right. To speed things up, include:
- Your order number
- A photo or short video of the issue
- When you noticed it
Product question
Tell us a little about your setup so we can give you the right answer:
- Your phone model and case
- Your vehicle (year, make, model)
Talk to the team
Partnerships, press, bulk orders, or anything else: send it over and a real person will get back to you.