GOMOUNT™ Shipping
Shipping
info
Everything you need to know about when your order ships and when it'll show up.
Processing time
Orders are processed and shipped within [1–2] business days (Monday–Friday, excluding US holidays). Orders placed after [2 PM MST] or on weekends begin processing the next business day. You'll get an email with your tracking number as soon as your order ships.
Rates & delivery times
| Destination | Method | Delivery time* | Cost |
|---|---|---|---|
| United States | [Standard — USPS / UPS] | [3–9] business days | [Free over $20, otherwise $X] |
| United States | [Expedited] | [2–3] business days | [$X — calculated at checkout] |
| International | [International standard] | [X–X] business days | [Calculated at checkout] |
*Delivery times are estimates after your order ships and aren't guaranteed. Carrier delays, weather, and holidays can add time.
International orders
[We ship to the countries listed at checkout.] International orders may be subject to customs duties, import taxes, or fees charged by your country. [These are the customer's responsibility unless shown as included at checkout.]
Delays
If we can't ship your order within the time stated above, we'll email you with a new estimated ship date and give you the option to cancel for a full refund.
FAQ
How do I track my order?
Use the tracking number in your shipping confirmation email on our Track My Order page.
Do you ship to PO Boxes or APO/FPO addresses?
[Yes / No — fill in based on your carriers.]
My tracking says delivered but I don't have it.
Check around your door, mailbox, and with neighbors, and give it 24 hours, since carriers sometimes scan early. Still missing? Email support@gomountcase.com with your order number.
I entered the wrong address.
Email support@gomountcase.com right away with your order number. If it hasn't shipped yet, we'll update it.
My package arrived damaged.
Email us a photo of the box and product with your order number and we'll make it right. See our Warranty & Returns policy.
Questions about your shipment? Email support@gomountcase.com with your order number.
Email supportStill need help?
What can we help with?
Track your order
The fastest way is our tracker. Have your tracking number from the shipping email ready.
Tip: carriers can take 24–48 hours to show the first scan.
Change or cancel an order
Email us right away. If it hasn't shipped yet, we'll do our best to update it. Include:
- Your order number
- What you'd like changed (address, item, or cancel)
Return or exchange
Check our policy for timeframes, then email us to get started. Include:
- Your order number
- Return or exchange (and what for)
- Reason for the return
Damaged or not working
Sorry about that. We'll make it right. To speed things up, include:
- Your order number
- A photo or short video of the issue
- When you noticed it
Product question
Check "The mount" section above first. If your question isn't there, tell us:
- Your phone model and case
- Your vehicle (year, make, model)
Talk to the team
Partnerships, press, bulk orders, or anything else: send it over and a real person will get back to you.