GOMOUNT™ Help Center

Frequently
asked

Quick answers about orders, shipping, returns, and the mount itself.

Orders

How do I track my order?

Enter the tracking number from your shipping confirmation email on our Track My Order page.

Can I change or cancel my order?

Email support@gomountcase.com as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to update or cancel it.

I didn't get a confirmation email.

Check your spam or promotions folder first. If it's not there, email us with the name and email you ordered with and we'll confirm your order.

Shipping

How long does shipping take?

It depends on where you are. Current processing and delivery times are in our Shipping Policy.

Do you ship internationally?

Countries we ship to are listed at checkout. International orders may be subject to customs duties or import taxes set by your country.

My tracking hasn't updated.

Carriers can take 24–48 hours to show the first scan. If it's been longer than that, email us your order number and we'll look into it.

Returns & warranty

Can I return my mount?

Yes. Timeframes and how to start a return are in our Warranty & Returns policy.

My mount arrived damaged or stopped working.

Email support@gomountcase.com with your order number and a photo or short video, and we'll make it right under our warranty.

The mount

Will it work with my phone?

[Fill in: which phones work, whether a plate is needed for non-MagSafe phones, and any cases to avoid.]

Does it work with a phone case?

[Fill in: MagSafe cases, standard cases with a plate, and any thickness limits.]

How do I install the metal plate?

[Fill in: clean the surface, peel and press, and how long to let the adhesive set before use.]

Will it work in my car?

[Fill in: mounting style (vent, dash, windshield) and any vehicles or vent types it doesn't fit.]

Can I use wireless charging?

[Fill in: yes or no, and whether the plate needs to be removed or placed a certain way.]

Payment & account

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout.

Is checkout secure?

Yes. Checkout is handled by Shopify, and your card details are encrypted. We never see or store your

Still need help?

What can we help with?

Track your order

The fastest way is our tracker. Have your tracking number from the shipping email ready.

Track my order Still stuck? Email us

Tip: carriers can take 24–48 hours to show the first scan.

Change or cancel an order

Email us right away. If it hasn't shipped yet, we'll do our best to update it. Include:

  • Your order number
  • What you'd like changed (address, item, or cancel)
Email change request

Return or exchange

Check our policy for timeframes, then email us to get started. Include:

  • Your order number
  • Return or exchange (and what for)
  • Reason for the return
Start a return Read return policy

Damaged or not working

Sorry about that. We'll make it right. To speed things up, include:

  • Your order number
  • A photo or short video of the issue
  • When you noticed it
Start a warranty claim Warranty details

Product question

Check "The mount" section above first. If your question isn't there, tell us:

  • Your phone model and case
  • Your vehicle (year, make, model)
Ask a product question See mount FAQ

Talk to the team

Partnerships, press, bulk orders, or anything else: send it over and a real person will get back to you.

Email the team